Assistant Store Manager - Starbucks Pukekohe

The Assistant Store Manager plays a vital role in delivering our mission by supporting the store manager in all aspects

of store operations. This role helps create a culture of operational excellence, outstanding customer service, and

partner development while supporting financial and business goals. The Assistant Store Manager helps lead a team

of partners to deliver consistently high standards, embody Starbucks values, and foster a welcoming store

environment. This position requires strong leadership, initiative, and the ability to make decisions that support store

success.

Location: Auckland 

Number of Positions for this job: 1

Employment type: Permanent, full-time

Days required: 5 days (Rostered between Monday- Sunday)

Hours: 30 – 40 hours

Hourly Rate: $28.37 - $29.81 per hour 

Operational and Financial Excellence

• Support the store manager in managing all aspects of day-to-day operations.
• Assist with driving store sales, managing labour and inventory, and controlling costs to support financial contribution.
• Ensure accurate cash handling and adherence to all operational policies and procedures.
• Monitor product quality, presentation, and stock levels to ensure customer satisfaction and reduce waste.
• Analyse business trends and partner performance to recommend improvements to the store manager.

Partner Development and Leadership

• Actively participate in the recruitment, training, and development of store partners.
• Coach and support partners in delivering the Starbucks Experience through Operations Excellence.
• Provide consistent, constructive feedback to help partners grow and succeed.
• Step into leadership responsibilities in the store manager’s absence, including staffing, scheduling, and partner engagement.

Customer Experience

• Ensure all partners consistently deliver legendary customer service.
• Model a “customer comes first” attitude by engaging with customers and responding quickly to their needs.
• Address customer concerns effectively and promptly.
• Maintain a clean, organised, and welcoming store environment.

What you’ll bring to the role:

• 2+ years of progressive retail or food service experience, with at least 1 year in a supervisory or team
• leadership role.
• Strong interpersonal and communication skills.
• Proven ability to coach, motivate, and inspire others.
• Solid problem-solving and decision-making skills.
• Strong time management, prioritisation, and organisational skills.
• Ability to work in a fast-paced, ever-changing environment.
• High level of integrity, dependability, and professionalism.
• Effective oral communication skills